To provide a cost-effective and efficient service to Government departments, subvented organisations and certain non-government public bodies, the Procurement Division, Supplies Management Division, Printing Division and Land Transport Division have adopted the following performance pledges:

Procurement
Item Number Activity Target

(1)

Issue of a tender invitation within twelve working days upon receipt of the agreed user specifications

93%

(2)

Processing and referral of tenders received to users for evaluation within four working days

95%

(3)

Submission of tender recommendations to the approving authority within twelve working days upon receipt of the completed evaluation report

93%

Supplies Management
Item Number Activity Target

(1)

Responding within seven working days to requests in connection with quarters furniture (excluding orders where delivery is requested on a date more than seven working days ahead)

95%

(2)

Completing inspection of delivered goods within seven working days

90%

(3)

Disposing of confiscated, unserviceable, technically obsolete and unclaimed stores by public auction within 21 working days

95%

Printing Services
Item Number Activity Target

(1)

Printing and delivering printed materials within an agreed schedule

98%

(2)

Providing written technical advice on printing within seven working days

98%

Land Transport
Item Number Activity Target

(1)

Transport pool resources utilization - % of the drivers tasked daily

90%

(2)

Transport pool resources utilization - % of pool vehicles utilized daily

88%

Services Monitoring

We will strive to improve the performance of our pledged standards and targets in order to raise the levels of customer service and cost-effectiveness of our services.

We will conduct regular surveys on matters covered by this pledge to gauge customers' views. We are committed to doing our best to meet performance standards and to further improve our services.

Enquiry

We welcome comments or suggestions on the way in which our services are provided. We will also do our best to fulfill our pledges. There may however be circumstances when we are not able to meet our targets. In such cases, you have a right to a full and prompt explanation. Please feel free to contact us.

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24/5/2018