About Us > Performance Pledges
To provide a cost-effective and efficient service to Government departments, subvented organisations and certain non-government public bodies, the Procurement Division, Supplies Management Division, Printing Division and Land Transport Division have adopted the following performance pledges:
|
Activity |
Target |
|
| Procurement |
||
|
(a) |
Issue of a tender invitation within twelve working days upon receipt
of the agreed user specifications |
93% |
|
(b) |
Processing and referral of tenders received to users for evaluation
within four working days |
95% |
|
(c) |
|
93% |
| Supplies
Management |
||
| (a) | Delivery of Unallocated Stores to clients within 7 working days from the date of receipt of Stores Requisitions (%) | 85% |
| (b) | Stock Turnover Rate for Essential and Emergency Stores in the Unallocated Stock | 1 |
| (c) | Completion of inspection of delivered goods within 7 working days (%) | 90% |
| (d) | Response within 7 working days to requests in connection with Quarters Furniture (excluding orders where delivery is requested on a date more than seven working days ahead) (%) | 95% |
| (e) | Sale of Confiscated, Surplus and Unserviceable Stores by Public Auction within 21 working days (%) | 95% |
| Printing Services | ||
| (a) |
Print and deliver printing requirements within an agreed schedule |
98% |
| (b) |
Provide written technical advice on printing within seven working days
|
98% |
| Land Transport |
||
|
(a) |
Transport pool resources utilization -
% of the drivers tasked daily |
88% |
|
(b) |
Transport pool resources utilization -
% of pool vehicles utilized daily |
86% |
Services Monitoring
We will strive to improve the performance of our pledged standards and targets in order to raise the levels of customer service and cost-effectiveness of our services.
We will conduct regular surveys on matters covered by this pledge to gauge customers' views. We are committed to doing our best to meet performance standards and to further improve our services.
Enquiry
We welcome comments or suggestions on the way in which our services are provided. We will also do our best to fulfill our pledges. There may however be circumstances when we are not able to meet our targets. In such cases, you have a right to a full and prompt explanation. Please feel free to contact us.
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